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Conversation Design for a Chatbot

'Hi there! I'm Bella, your virtual assistant.'

greytHR, a platform that automates HR processes and empowers employee self-service is also home to a quirky little bot called Bella.

Writing her words

As a Conversation Designer, my role in nurturing Bella revolved around a simple idea - how do we humanize her?

Her dialogue options, words and overall tone needed to make a positive impact on the greytHR experience.

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Designing Guidelines

It was an essential step to make sure Bella's personality was familiar to everyone within our team. Engineers, Managers and Designers alike should have a point of reference.

UX Writer's Toolkit

greytHR's mobile app and website are an important focus for the design team. As a UX Writer, it was my responsibility to make sure that every word stayed true to the organisation's personality.

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