Bella
Conversation Design for a Chatbot
'Hi there! I'm Bella, your virtual assistant.'
greytHR, a platform that automates HR processes and empowers employee self-service is also home to a quirky little bot called Bella.
Writing her words
As a Conversation Designer, my role in nurturing Bella revolved around a simple idea - how do we humanize her?
Her dialogue options, words, and overall tone are needed to make a positive impact on the greytHR experience.
Designing Guidelines
It was an essential step to make sure Bella's personality was familiar to everyone within our team. Engineers, Managers, and Designers alike should have a point of reference.
UX Writer's Toolkit
greytHR's mobile app and website are an important focus for the design team. As a UX Writer, it was my responsibility to make sure that every word stayed true to the organization's personality.
